Allergy policy

Maple Crust Catering – Allergy Policy

 

 

Purpose

To ensure the safety of all clients by minimizing the risk of allergic reactions through careful ingredient

management, clear labeling, and staff training.

Scope

This policy applies to all Maple Crust Catering employees, suppliers, and contractorsinvolved in food preparation, packaging, delivery, and service.

Our Commitment

Maple Crust Catering is committed to:

- Providing accurate allergen information for every dish on the menu.

- Preventing cross-contamination during food preparation and packaging.

- Training all staff to recognize and respond to allergy-related risks.

- Taking all customer allergy notifications seriously and documenting them properly.

Procedure

1. Ingredient Tracking

Each ingredient used in production must be recorded, and suppliers must provide allergen information.

2. Customer Communication

Clients are asked to clearly list any allergies when placing orders. Staff must confirm and record this

information.

3. Labeling

All items containing common allergens (e.g., nuts, dairy, eggs, soy, wheat, shellfish) must be labeled

accordingly.

4. Cross-Contamination Control

- Separate utensils and cutting boards for allergen-free meals.

- Thorough hand washing before handling allergen-free food.

- Allergen-specific containers and trays for transport.

5. Emergency Response

- In case of a suspected allergic reaction, staff must immediately call 911.

- The event coordinator must document the incident and report it to management

Staff Training

All kitchen and service staff receive training on:

- Recognizing common food allergens.

- Preventing cross-contact.

- Handling customer allergy inquiries appropriately.

Review

This policy is reviewed annually or whenever there are significant changes to menu items, suppliers, or

regulations.

Customer Allergy Notice

Please inform us of any food allergies when placing your order. While we take great care, we cannot

guarantee a 100% allergen-free environment.